Shipping policy
📦 Shipping Policy
Processing Time
All orders are made-to-order and processed through our fulfillment partner.
- Processing time: 2–5 business days
- Orders are produced after purchase to reduce waste and support our sustainability mission 🌱
Shipping Time
Estimated shipping times:
- United States: 3–7 business days
- International: 7–21 business days
Shipping times may vary depending on location and carrier conditions.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 1–3 days for tracking updates to appear.
Delays
Because each item is made-to-order, occasional delays may occur due to:
- High demand
- Production delays
- Carrier issues
We appreciate your patience—your order is being made specifically for you.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Orders shipped to incorrect or incomplete addresses provided by the customer
Lost or Stolen Packages
If your package is marked as delivered but you haven’t received it:
- Check with neighbors or your local carrier
- Contact us and we’ll do our best to assist
We are not responsible for lost or stolen packages once marked as delivered.
International Orders
- Customers are responsible for any customs fees, duties, or taxes
- Delivery times may vary due to customs processing
Split Shipments
Since we work with multiple production partners, your order may arrive in separate packages.
Sustainability Commitment 🌱
Every order makes an impact:
- 🌊 6 plastic bottles removed from the ocean
- 🌳 1 tree planted
Your order is made just for you—helping reduce overproduction and waste.